At Store Watch, we strive to ensure customer satisfaction. This Refund Policy explains the conditions under which refunds may be granted for purchases made within the App.

1. Eligibility for Refunds

Refund eligibility depends on the type of purchase:

a. Paid App Purchases

  • If you purchased Store Watch as a paid app (one-time purchase), refunds are subject to the policies of the platform (Google Play Store, Apple App Store, etc.).
  • You must request a refund within the platform’s designated refund window (typically 48 hours to 14 days).

b. In-App Purchases & Subscriptions

  • Auto-renewing subscriptions: You may cancel anytime, but refunds for unused periods are granted at our discretion or per platform policies.
  • One-time in-app purchases (e.g., premium features): Generally non-refundable unless defective or misrepresented.

c. Unauthorized or Fraudulent Charges

If you believe a charge was made without your consent, contact your payment provider (Apple/Google) or us immediately.

2. How to Request a Refund

For Google Play Store Purchases:

  1. Visit Google Play Refund Help.
  2. Follow the steps to request a refund.

For Apple App Store Purchases:

  1. Visit Apple Refund Requests.
  2. Select the purchase and submit a refund request.

Direct Refund Requests (If Applicable)

If you purchased directly from us (e.g., via website or third-party payment processor), contact:
Email: [Your Support Email]
Subject: Refund Request for [Order/Transaction ID]

3. Processing Time

  • Platform-based refunds (Google/Apple): Typically processed within 3–10 business days.
  • Direct refunds: Processed within 5–14 business days, depending on your payment method.

4. Non-Refundable Situations

Refunds will not be granted for:

  • Change of mind after the refund window expires.
  • Failure to cancel a subscription before renewal.
  • Accidental purchases (unless reported immediately).

5. Disputes & Chargebacks

If you dispute a charge without contacting us first, your account may be suspended. Please reach out to resolve issues before escalating.

6. Contact Us

For refund-related questions:
Email: support@smartwatchs.pro

Note: This policy complies with Apple App Store and Google Play requirements. Local consumer laws may apply (e.g., EU’s 14-day cooling-off period).